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FAQ

We currently ship within the US, Canada, Mexico, and the United Kingdom. For international orders, please note that Space of Time Studio is not responsible for any customs, duties or taxes that may apply, and customers will be responsible for any such fees required after shipping.

Domestic orders are shipped via ground and will be received within 3–5 business days. If you are looking to expedite your order, please email us at hello@spaceoftime.co and we can see if we can help.

International orders can be shipped via standard or expedited with estimated arrivals noted at checkout.

Please note: It may take 2–3 business days to process your order before shipping. We are also not responsible for any delays due to COVID-19, carrier issues, or inclement weather.

Due to the nature of our products and the fact that we are a small company, we cannot accept returns at this time. However, please reach out to us at hello@spaceoftime.co if you have any questions about any products prior to ordering, and we will be happy to help.

If any items arrive damaged in your order, please send a photo of the damaged items to us at hello@spaceoftime.co and we will work on replacing the items or remedying the issue.

Unfortunately, we are not responsible for any packages that are lost or stolen during shipment. However, please reach out to us at hello@spaceoftime.co and we will try our best to help.

For larger orders (of over 20 sets), we would be happy to work with you to accommodate stock, lead-time, and shipping considerations. Please email us at hello@spaceoftime.co with details of your order, including the product(s) you are interested in and preferred quantities.

— All cardboard and paper elements (including the packing slip) can be recycled with paper
— Green bubble wrap is made of recycled material and can be recycled with plastic
— Biodegradable foam inserts can be dissolved under water
— Hemp twine is made of natural fibers and can be composted

For customer, press, or wholesale inquiries you can reach us at hello@spaceoftime.co.